Frequently Asked Question
Shipping & Delivery
1. How long does shipping take?
- UK Orders: 5-12 business days.
- International Orders: 7-31 business days, depending on the destination.
2. Do you offer express shipping?
Currently, we do not offer express shipping. All orders are shipped via standard delivery.
3. How can I track my order?
Once your order is shipped, tracking information will be updated as soon as possible. You can check your order status on our Track Your Order page.
4. Do you ship worldwide?
Yes, we ship internationally! Shipping times vary by location (5-31 business days).
Returns & Refunds
1. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and with all tags attached.
2. How do I initiate a return?
To start a return, please contact our customer support team at support@cartquick.co.uk. with your order number and reason for return. We’ll provide you with return instructions.
3. How long does it take to process a refund?
Once we receive your returned item, refunds are processed within 5-7 business days. Please note that it may take additional time for your bank to reflect the refund.
4. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect due to an error on our part.
Ordering & Payments
1. What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard), PayPal.
2. Is my payment information secure?
Yes, we use SSL encryption and secure payment gateways to ensure your payment information is protected.
3. Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us immediately at support@cartquick.co.uk. We’ll do our best to accommodate your request before the order is shipped.
4. Do you charge sales tax?
Sales tax is applied based on your location and local regulations.
Product Information
1. Are your products authentic?
Yes, all products sold on Car Quick are 100% authentic and sourced directly from trusted suppliers.
2. Do you offer product warranties?
Warranties vary by product. Please check the product description for warranty details or contact us for more information.
3. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at support@cartquick.co.uk. We’ll arrange a replacement or refund.
Other Questions
1. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts and updates on promotions.
2. Can I order by phone or email?
Currently, all orders must be placed through our website. If you need assistance, feel free to contact us at support@cartquick.co.uk.
3. How do I contact customer support?
You can reach us via email at support@cartquick.co.uk or through our Contact Us page. We aim to respond within 24-48 hours.
4. Do you have a physical store?
Car Quick is an online-only store, which allows us to offer competitive prices and a wide selection of products.
Recommended Questions for Shopify Stores
1. What currencies do you accept?
We accept payments in multiple currencies. The currency will be automatically converted based on your location.
2. Do you offer gift cards?
Yes! Gift cards are available for purchase on our website and can be used for any product.
3. Can I save items in a Wishlist?
Yes, you can create a Wishlist by creating an account and saving your favorite items for future purchases.
4. Do you have a loyalty program?
We’re working on launching a loyalty program soon! Stay tuned for updates.